Frequently Asked Questions
Quick answers about our handmade items, shipping, care instructions, and bundle discounts.
Products & Sizing
Are these items really 100% handmade?
Yes! Every single item is lovingly hand-crocheted stitch-by-stitch by our skilled artisans. Because each piece is handmade, subtle unique variations may occur, making your plushie truly one-of-a-kind.
What materials are used, and are they safe?
We use high-quality milk-cotton yarn that is soft, non-toxic, and durable. Each plushie is generously filled with elastic PP cotton to ensure it stays fluffy, cozy, and holds its shape over time.
What size are the desk plushies?
Most desk encouragement plushies are palm-sized, measuring roughly 2.5 to 3.5 inches (6.5 to 9 cm) tall. They fit easily on desks, monitor stands, bookshelves, and nightstands.
Does each plushie come with the positive card and stand?
All encouragement plushies include their signature positive affirmation message card attached. The wooden display stand is included with select sets or can be added separately via the product page.
How does the plushie stick to the wooden stand?
Our wooden stand comes with a clear, residue-free adhesive dot. Peel off the film, press the dot onto the wood, and set your plushie on top. It holds securely and leaves no sticky marks when removed.
Car Hanging Charms
For car hanging charms, will they block my driving view?
Not at all! Our car hanging charms are compact (around 2.5–3.5 inches) and lightweight. They feature an adjustable hanging cord so you can safely position them above your line of sight.
How do I adjust the hanging length on my mirror?
Wrap the braided hanging string around your rearview mirror bracket, adjust to your preferred height, and tie a firm knot. You can trim any excess string with scissors.
Will it scratch or hit the windshield?
No. Because it is made of soft yarn, it won't scratch or crack your glass, and it won't make rattling or clicking sounds when turning or braking.
Can I hang them somewhere other than the car?
Yes. They work great on door handles, backpacks, curtain rods, Christmas trees, or office cubicles.
Promotions & Bundle Deals
How does the "Buy 3, Get 1 FREE" offer work?
Simply add any 4 items to your cart. The discount will automatically apply at checkout, making the lowest-priced item completely free. For products in our Buy 2 Get 1 collection, add any 3 items to get 1 free.
Can I mix and match different designs?
Yes, absolutely. You can mix any characters, car charms, and desk plushies. As long as you have 4 eligible items in your cart, one is free.
Can I stack a coupon code with bundle discounts?
Shopify automatically gives you the highest single discount. Automatic bundle promotions cannot be combined with additional coupon codes unless specified during special sales.
Shipping & Orders
How long does shipping take, and is there free shipping?
Orders are prepared and inspected within 1–3 business days. Delivery typically takes 7–12 business days. We offer Free Standard Shipping on all orders over $70 USD.
What are the estimated delivery times by region?
- United States & Canada: 7–12 business days
- United Kingdom & Europe: 7–12 business days
- Australia & New Zealand: 8–14 business days
- Other regions: 10–18 business days
Will I get a tracking number?
Yes. Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor delivery progress.
Can I send an order directly as a gift? Will price be shown?
Yes. We never include invoices, receipts, or price tags inside the package. The order receipt is sent only to the buyer's email address.
Care & Cleaning
How do I clean and care for my crochet plushie?
We recommend gentle spot cleaning with a damp cloth and mild soap. If needed, hand wash gently in cold water and air dry in the shade. Do not machine wash or tumble dry to keep the yarn and stitching in perfect condition.
What if my plushie arrives squished from shipping?
Due to transit compression, your plushie might feel a bit flat on arrival. Simply knead and gently reshape it with your hands — the resilient PP cotton filling will bounce right back into its cute, fluffy shape!
What should I do if a small thread loop pulls out?
Do not cut it. Crochet stitches are interlocked. Simply use a blunt needle, hairpin, or toothpick to tuck the loose loop back inside the plushie.
Returns & Support
What if my item arrives damaged or incorrect?
If anything arrives broken or if you received the wrong item, email us within 7 days of delivery with your order number and photos. We will send a free replacement or issue a full refund immediately.
Can I change or cancel my order?
If you need to change your address or cancel, please email us within 6 hours of placing the order. Once an order has been packed and handed to the postal carrier, changes can no longer be made.