Shipping policy

Last updated: August 6, 2026

Thank you for shopping with Giftifon. Because most of our items are handcrafted, personalised, and made to order, please read this Shipping Policy carefully before placing your order.

1. Order Processing Time

Each item is handcrafted, personalized, and prepared specifically for you after your order is placed.

  • Production time: 2–3 business days before shipment.
  • Processing times may be slightly longer during holidays or peak seasons (any temporary delays will be clearly announced on our store).

Orders enter production shortly after personalization details are confirmed. Please double-check spellings, names, and options before completing your purchase.

2. Shipping Times & Costs

Once your order is crafted, inspected, and handed over to our shipping carriers, estimated delivery transit times are:

  • United States & Canada: 6–10 business days
  • United Kingdom & European Union: 6–10 business days (Germany & Italy: 7–11 business days)
  • Australia & New Zealand: 8–13 business days
  • Rest of the World: 8–14 business days

Free Standard Shipping is available on all orders over $70 USD. Shipping fees for orders under $70 USD are calculated automatically at checkout based on your destination.

Please note that delivery times are estimates provided by postal carriers. Delays resulting from customs clearance, extreme weather, or regional courier disruptions are outside of our direct control, but our team will actively assist you in tracking your shipment.

3. Order Tracking

Once your package ships, you will receive a shipping confirmation email containing your tracking number and tracking link. If you have not received tracking information within 4 business days of placing your order, please contact our support team at support@giftifon.com.

4. Customs, Duties & Taxes

For international shipments, import taxes, customs duties, or handling fees may occasionally be assessed by your local customs office upon arrival. These charges are the recipient's responsibility and are not included in item prices or standard shipping fees.

5. Shipping Address Accuracy

Please ensure that your full shipping address (including apartment, suite, or unit numbers) is accurate at checkout. Giftifon is not liable for deliveries dispatched to incorrect addresses submitted by the customer. If you discover an error, email us immediately at support@giftifon.com within 2 hours of ordering so we can adjust it before fulfillment begins.

6. Lost, Damaged, or Missing Packages

If your parcel arrives damaged, or if your tracking status shows delivered but the package cannot be located, please contact us within 7 days of the delivery timestamp at support@giftifon.com with your order number and clear photos of the damaged goods and shipping packaging. We will promptly issue a free replacement or appropriate refund.

7. Returns & Refunds

For full details regarding returns, replacements, and refunds, please review our Return and Refund Policy.

8. Contact Us

If you have questions regarding your order or shipping status, reach out to us: