Refund policy

Last updated: August 6, 2026

At Giftifon, we want you to be completely delighted with your purchase. Because most of our products are handcrafted, customized, or made specifically for you, please review our policy below before placing an order.

1. Personalised & Made-to-Order Items

Because personalized products are custom-made specifically for individual requests, we cannot accept returns or exchanges for change of mind or customer-submitted typos.

However, we provide a free replacement or full refund if:

  • Your item arrives defective or damaged during transit.
  • Your item includes a manufacturing flaw or customization error made on our part.
  • Your parcel is officially declared lost in transit by the carrier.

To request a replacement or refund for any of the above reasons, contact us within 14 days of delivery at support@giftifon.com with your order number and photos/videos clearly displaying the issue.

2. Non-Personalised Items

For non-customized products, you may request a return within 14 days of delivery under the following conditions:

  • The item is unused, unworn, and in the exact condition received.
  • The item remains in its original packaging.
  • You provide your order number or proof of purchase.

Return postage costs for change-of-mind returns on non-personalized goods are the customer’s responsibility unless the merchandise arrived damaged or defective. Please contact support@giftifon.com before mailing any package back; unauthorized returns cannot be accepted.

3. How to Submit a Request

To start a return, exchange, or claim, email support@giftifon.com with:

  • Order number (e.g., #GF1001)
  • Description of the issue
  • Clear photos or a brief video of the item and shipping label (for damaged or incorrect items)

Our customer care team will review and respond within 1–2 business days with clear next steps.

4. Refunds & Processing

Once your return is received and inspected (or your claim is approved via photographic evidence), we will notify you by email.

  • Approved refunds are credited directly back to your original payment method within 5–10 business days.
  • Depending on your banking institution or card issuer, posting times may vary slightly. If you have not seen your credit after 10 business days from our confirmation, please notify us at support@giftifon.com.

5. Order Modifications & Cancellations

Because our production queue begins shortly after checkout:

  • Order cancellations or personalization modifications are accommodated within 2 hours of purchase.
  • Please email support@giftifon.com promptly with your order number and requested change. After 2 hours, orders enter production and cannot be cancelled.

6. Contact Us

For assistance with returns, replacements, or questions: